Terms of service
Terms of Service
If you do not accept these Terms and Conditions, you should leave our website now.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email. Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, The Real Handbag Shop will give you a full refund of the amount paid or an exchange/credit as required. The contract in respect of sale of goods between The Real Handbag Shop and you requires that you return the goods to The Real Handbag Shop on cancellation. This does not affect your statutory rights. Please have a look at our 'Returns policy' for details of how to return goods to us.
Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.
Order Acceptance and Contract
We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.
We reserve the right to change at any time any of the details of the products on the site, including prices and colours. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
To securely receive payments over the internet, we use secure technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.